How to clear out corrupted definitions for a Symantec Endpoint Protection client manually
Problem How to fix and rebuild corrupted definitions for a Symantec Endpoint Protection (SEP) client. Error: "Virus definitions are missing on this computer. This computer will remain unprotected until definitions are downloaded from the network. Contact your system administrator for help updating your virus definitions" Solution: Instructions for 64-bit Operating Systems: For Windows Vista/Server 2008/Windows 7 Stop the Symantec Endpoint Protection Services: Click Start , Run , type in smc -stop , and push Enter. Click the Start button. In the search bar type services and then press Enter . Note: If the User Account Control prompt pops up click Continue. Right-click Symantec Endpoint Protection and click Stop . Note: If you are unable to stop the Symantec Management Client you will need to temporarily disable Tamper Protection. Please see the Technical Information at the bottom of this document for instructions. Delete the data f